Exam MB-240: Microsoft Dynamics 365 for Field Service
| Exam Number: MB-240 | Length of test: 120 mins |
| Exam Name: Microsoft Dynamics 365 for Field Service | Number of questions in the actual exam: 40-60 |
| Format: PDF, VPLUS | Passing Score: 700/1000 |
|
Total Questions: 196 $30 Premium PDF file 2 months updates Last updated: November-2024 |
Total Questions: 196 FREE Premium VPLUS file Last updated: November-2024 |
Download practice test questions
| Title | Size | Hits | Download |
|---|---|---|---|
| Microsoft.MB-240.vJun-2024.by.Enrion.118q | 4.48 MB | 56 | Download |
| Microsoft.MB-240.vJun-2024.by.Enrion.118q | 3.63 MB | 59 | Download |
| Microsoft.MB-240.vFeb-2024.by.Rina.73q | 2.71 MB | 47 | Download |
Study Guide for Exam MB-240: Microsoft Dynamics 365 Field Service Functional Consultant
Audience profile
As a candidate for this exam, you’re a Microsoft Dynamics 365 Field Service functional consultant. You’re responsible for implementing solutions that:
- Schedule resources to meet customer requirements.
- Optimize resources by matching skills, locations, and availability.
- Equip frontline workers with the information and tools to deliver great service.
- Build a service history of customer assets.
You’re responsible for:
- Configuring the default administration areas of the Field Service application.
- Configuring resources and scheduling.
- Configuring service agreements and booking setups.
- Managing work orders, incident types, and bookings.
- Managing customer assets.
- Installing and configuring the Field Service mobile app.
- Enhancing Field Service based on customer requirements.
As a candidate, you should have a basic understanding of field service principles and the role the Field Service app plays in relationship to the Dynamics 365 suite of applications, including integration of:
- Microsoft Power Platform
- Dynamics 365 Customer Service
- Microsoft 365 apps
- Dynamics 365 Remote Assist
- Dynamics 365 Guides
You should understand:
- Industry terminology
- Field service processes
- Work order lifecycle
- Uses for Microsoft 365 Copilot in Field Service
- Best practices
Skills at a glance
Configure field service applications (20–25%)
- Configure core Field Service components
- Configure product and service pricing
- Configure bookable resources
- Configure scheduling of multiple resources
- Integrate other tools with Field Service
Manage work orders and customer assets (25–30%)
- Configure the work order lifecycle
- Create and manage work orders
- Manage incidents
- Create and manage agreements
- Manage inspections
- Configure customer assets
Schedule and dispatch work orders (15–20%)
- Manage scheduling options
- Configure, customize, and manage schedule boards
- Configure the schedule assistant
- Configure Universal Resource Scheduling
Manage the Field Service mobile app (5–10%)
- Deliver work orders by using the mobile app
- Set up the mobile app
Manage inventory and purchasing by using the built-in inventory management system (5–10%)
- Manage inventory and warehouses
- Manage purchasing and product returns
Implement Microsoft Power Platform (5–10%)
- Configure model-driven apps
- Create custom apps and automations
Some new questions:
Q
You need to make sure that only a specific set of resources are allowed to be scheduled to perform certain work orders. Which type should you select when you create a resource requirement preference?
A. Preferred
B. Auto-suggested
C. Must choose from
D. Restricted
Q
A dispatcher asked you to customize Fulfillment Preferences in Dynamics 365 Field Service to influence how the schedule assistant displays results for single-day requirements. You need to create a fulfillment preference.
Solution: Reset intervals per time group detail impacts the appointment sequence, ensuring even distribution within time group limits.
Does this meet the goal?
A. Yes
B. No
Q
Your customer wants to update compressor temperature information in an external system called Maximo.
The update in the external system should happen if the compressor temperature reading is above 107 degrees, while the technician is performing onsite repairs.
What is the most efficient way to perform this task systematically?
A. Create a Business Process Flow on the work order to update Maximo when the temperature reading entered is greater than 107 degrees.
B. Create Dual Write integration logic to update Maximo when the temperature reading entered is greater than 107 degrees.
C. Create a Power Automate flow to update Maximo when the temperature reading entered is greater than 107 degrees.
D. Create a Business Process Flow on the booking to update Maximo when the temperature reading entered is greater than 107 degrees.
Q
Your company’s product inventory specialists use the Field Service mobile app to manage inventory, purchasing, and returns. You need to train the product inventory specialists on the processing actions available with return merchandise authorizations (RMA), Which three processing actions are available? Each correct answer presents a complete solution. NOTE: Each correct selection is worth one point.
A. Return to Warehouse
B. Change Equipment Ownership
C. Return to Vendor (RTV)
D. Return for Replacement
E. Return for Repair
………..