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Some new questions:
Q
Which of the following is the BEST way to manage the risk associated with outsourcing critical IT services?
A. Ensure vendors hold information security certifications.
B. Define controls within service level agreements (SLAs).
C. Conduct quarterly performance reviews.
D. Ensure exit clauses are added to the contract.
Q
To help ensure the IT portfolio provides maximum value to an organization, IT projects are BEST prioritized based on:
A. cost-benefit analysis results.
B. alignment with business strategy.
C. recommendation Of business owners.
D. alignment with IT architecture.
Q
Which of the following is the GREATEST expected strategic organizational benefit from the standardization of technical platforms?
A. Reduces IT operational training costs
B. Reduces response time
C. Optimizes infrastructure investments
D. Meets regulatory compliance requirements
Q
The BEST way for a CIO to justify maintaining and supporting social media platforms is by demonstrating:
A. how social media technology fits into the IT investment management process.
B. that service level agreements (SLAs) for social media technologies have been met.
C. the IT performance Of social media technologies.
D. the value derived from investment in social media technologies.
Q
When an enterprise is evaluating potential IT service vendors, which of the following BEST enables a clear understanding of the vendor’s capabilities that will be critical to the enterprise’s strategy?
A. Due diligence process
B. Independent audit results
C. Historical service level agreements (SLAs)
D. Benchmarking analysis results
………