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Some new sample questions:
Question:
A consultant is working with a client who wants to create guided interactions using data from their Salesforce org and external sources.
Which Omnistudio tool should the consultant recommend for creating these guided interactions?
A. Flexcards
B. Integration Procedures
C. Omniseripts
D. Data Mappers
Question:
A company uses Expression Sets to determine product pricing. Due to the company’s pricing schedules, there is always more than one Expression Set active at one time for a given date.
In this scenario, how will the calculation engine select which Expression Set to run?
A. Rank
B. Date modified
C. Date created
D. Sequence
Question:
A Salesforce Omnistudio Consultant is working on a project to automate a complex business process for a client. The consultant decides to use an
Omniscript to guide users through the process.
What is the first step the consultant should take when creating an Omniscript?
A. Create a new Selesforce application for the script.
B. Deploy the script within a Selesforce application
C. Test the script on multiple channels and devices.
D. Define the script in the Omniscript Designer.
Question:
A Salesforce Omnistudio Consultant is tasked with creating an Omniscript for a client’s customer service process. The consultant wants to integrate Salesforce Knowledge into the Omniscript.
What is one way the consultant can configure an Omniscript to search for Salesforce Knowledge articles?
A. Using a simple search ..
B. Using a complex search algorithm
C. Based on dynamic inputs from Omniscript fields
D. Based on static values set up during configuration
………..