Exam CIS-ITSM: Certified Implementation Specialist – IT Service Management
| Exam Number: CIS-ITSM | Length of test: 90 mins |
| Exam Name: Certified Implementation Specialist – IT Service Management | Number of questions in the actual exam: 50 |
| Format: PDF, VPLUS | Passing Score: 70% |
Total Questions: 172
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| Title | Size | Hits | Download |
|---|---|---|---|
| ServiceNow.CIS-ITSM.by.Koenzy.53q | 379.06 KB | 37 | Download |
| ServiceNow.CIS-ITSM.by.Koenzy.53q | 138.12 KB | 41 | Download |
Some new questions:
Q
What are key relationships between Changes and Incidents?
Choose 2 answers
A. Incident owners are part of the change approval workflow
B. Incidents can be caused by a Change
C. A Change can resolve Incidents
D. Incidents autoclose upon closure of a related Change
Q
A user wants to know what makes the Known Error knowledge base in ServiceNow different from all other knowledge bases. How should you respond?
A. Only users with sn_known_error_write can create Known Error articles
B. The Known Error knowledge base documents problems that are under investigation, but not yet have a root cause
C. Users with sn_problem_write can create known error articles, but not articles for other knowledge bases
D. The Known Error knowledge articles use a template, which includes the Workaround and the Cause
Q
When using Catalog Builder, what can be built using templates?
Choose 2 answers
A. Content items
B. Catalog items
C. Knowledge articles
D. Order guides
E. Record producers
Q
Problem management provides what benefits for Incident management? Choose 2 answers
A. Incident managers authorize problem investigations
B. Solutions implemented reduce future incidents
C. Published workarounds help quickly resolve incidents
D. Problem Investigations automatically triggered for multiple user incidents
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