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Some new sample questions:
Question:
Which of the following terms is more suitable to describe the functionality of a service?
A. Output
B. Outcome
C. Utility
D. Warranty
Question:
What are the KEY stakeholder groups mat service providers should cooperate with?
A. Suppliers
B. Customers
C. Relationship managers
D. Developers
Question:
When considering the type of relationship required with other organizations involved in the design and delivery of services, which dimension of service management are you utilizing?
A. Organizations and people
B. Information and technology
C. Partners and suppliers
D. Value streams and processes
Question:
Identify the missing word in the following sentence.
The purpose of the service configuration management practice to to ensure mat accurate and reliable information about the configuration of [?], and the is that support mem, is available when and where it to needed.
A. organizations
B. outcomes
C. IT assets
D. services
Question:
Which practice conducts reviews to validate that services are covering the needs of the customer?
A. Monitoring and event management
B. Service level management
C. Change enablement
D. Service desk
……..