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Some new sample questions:
Question:
Historically, Cloud Kicks (CK) has been a B2C company. CK now wants to add a B2B line of business. Sales leadership at CK has asked the business analyst (BA) how this will impact its existing and future Salesforce configuration.
Where should the BA focus the initial impact analysis?
A. Einstein Forecasting
B. Person Accounts
C. Lead Processes
Question:
Northern Trail Outfitters (NTO) is a rapidly growing company that needs to hire a business analyst (BA) to help revamp its sales and support processes. The stakeholder at NTO wants to understand the top skills of a
BA and has asked a consultant for more information.
Which BA skills should the consultant recommend to NTO?
A. Requirements writing, communication, creativity, problem-solving, synthesis, project management
B. Team leadership, communication, personas, change management, synthesis, legal and compliance issues
C. Information discovery, analysis, synthesis, communication, collaboration, documentation
Question:
Cloud Kicks (CK) wants the business analyst (BA) assigned to its Salesforce transformation project to help it achieve organizational success.
The BA guides CK through a set of activities that provides tangible value and helps CK reflect on the nature of its business and the value it provides to customers.
Which strategy is the BA employing?
A. The five ways to build trust
B. The five most important questions
C. The five W’s and an H
……….
Some new questions:
Q
During a requirements gathering session, two stakeholders discuss the names of the fields they want to see when adding leads to the system. Each stakeholder has a different point of view on field names.
What should the business analyst do to help Influence the team and accurately capture the requirements?
A. Find a middle ground where both stakeholders are satisfied with the field names.
B. Ask the executive sponsor to make the final field name decisions.
C. Allow the development team to make the final field name decisions.
Q
Cloud Kicks (CK) wants to Improve the current business process for moving orders from the warehouse to the customer as part of a Commerce Cloud Implementation. The business analyst would like to gather more Information to create the future state process.
Who is the most appropriate subject matter expert (SME) to confirm the current business process and elicit deeper understanding of CK’s goals, opportunities, and pain points?
A. Sales manager
B. Chief financial officer
C. Supply chain manager
Q
The customer service director at Universal Containers wants a self-service portal for customers using Experience Cloud. The director has a limited budget and wants the solution delivered before the end of the quarter.
After assessing several potential options, which solution should the business analyst recommend?
A. The solution with the lowest cost
B. The solution with the fastest implementation time
C. The solution with the highest business value
Q
During a project kick off for a multi-year transformational Sales Cloud project at Universal Containers, the business analyst (BA) heard the executive team discuss the challenges that the sales team Is having with their legacy solution: opportunity funnel, data hygiene, and forecasting Issues. However, the level of detail shared about the challenges was very limited.
What should the BA do next?
A. Clone the features of the legacy solution within the new Sales Cloud org.
B. Start writing epics and user stories that discuss the challenges mentioned.
C. Schedule a ride-along with the sales team to learn more about their goals.